Feedback and comments of our guests

Read the recent reviews and comments from the guests at Mercure Hotel Mannheim am Friedensplatz.

Pleasant hotel

This hotel is large, neat and clean. The rooms are well equipped and reasonably large. The bathroom looks very well cared for and was well cleaned. The beds are fine and the room can be well darkened. The restaurant is a bit too simple and yet on the expensive side, so also the breakfast which could be more extensive. Parking costs extra but there is also parking in the area without costs. This is a hotel where we would like to come back again and to eat ... within walking distance there are plenty of restaurants with good food.

Simon W on TripAdvisor, 12.02.2019

Excellent for short stay

I enjoyed my short stay here. Super friendly welcome from the reception staff. Received an upgrade to superior room, did not even need to ask. Hotel looks outdated from the outside, but rooms are renovated and really comfortable.

IlseT44 on TripAdvisor, 26.01.2019

Very good hotel but poor internet service

Very good hotel. Good rooms recently renovated with style. However mobile reception is poor in this area of Mannheim and the internet was not working most of the night despite us having the higher level internet package included.

David G on TripAdvisor, 26.01.2019


Breakfast Bad: Expensive parking

Josef on, 25.01.2019

I'd like to go to there again my next trip to Mannheim

nice staff nice room and nice location

Oooiiver on, 18.01.2019

This is a nice hotel!

I just hope you could expand your menu selections!

Rachael on Agoda, 03.01.2019

Well taken care of!

Stayed at this hotel for several nights for me and my customers. Excellent service, plenty of space to park, close to the highway. Only 1.5 miles away from the town center. Service is great, breakfast ok (could maybe improve the choice), We had dinner once and I loved the salmon fish

ykamouch on TripAdvisor, 18.12.2018


Comfortable and clean room

Tuba on, 10.12.2018

Happy camper

Overall very satisfied and the breakfast was really good. The bed was comfortable but maybe the only thing I can complain about is the fridge in our room was just lukewarm and you need to pay for parking.

Gunnar Orn on, 02.12.2018

Centrally Located Business Hotel

It is a four-star property. The room are spacious with good interiors. The restaurant ambiance is good with international cuisine and daily seasonal specials, The breakfast buffet beckons with fresh waffles and a versatile selection of dishes. For dinner their is quiet terrace in the property and it also has a expansive hotel garden

Talent P on TripAdvisor, 20.11.2018


Everything. Very friendly abd hekoful staff

Anonymous on, 16.11.2018

The Luisenpark across the street was lovely

Mid October my wife and I drove down to Mannheim to meet prior business associates with whom I had worked before retirement. Since they were on a tight schedule coming out of the USA, I only had about 36 hours to find a room in Mannheim. This was very last minute for me, and in the city center where I used to stay everything was booked out, but I was able to find a room at the Mercure am Friedensplatz, but at a very high price. Looking on-line now I see multiple offers for this hotel at over 120 euros cheaper than what we had to pay. One has to wonder about their pricing policies. The room we received on the 5th floor was typical of hotel rooms that were built in the 1990's, German modern furniture. It was all in good order, everything was clean and tidy, and what one normally expects to find in a business oriented hotel was there, to include an ironing board and steam iron. We did find that some of the packages of coffee/tea, and sugar were missing from the coffee service in the room. There was also two unexpected visitors which we removed from the room via the window (strange bugs). We did not eat at the hotel, so I cannot comment on the restaurant or the breakfast service. The WiFi in our room worked OK. Take note that parking in the hotel's lot in front of the building is 9.00 Euro per day. If you arrive in time however, there are some free parking spots on the street leading up to the hotel. The hotel is across the street, and about 1/2 block from the main entrance to the Luisenpark. The park is lovely, very large, and well worth visiting if you are not in Mannheim on a business schedule. The hotel is on a busy corner. It is a block off of the end of the autobahn coming into Mannheim, and there is a traffic light at that corner. There is also tram tracks on two sides of the hotel, running down the middle of the 4 lane streets. Unless you are a heavy sleeper, you will want to keep the windows closed - there is Air Co so you can keep it cool. .

JoelY55490 on TripAdvisor, 07.11.2018

Very Good

In general, good selection for breakfast buffet. Bad: The scrambled eggs were just lukewarm when we came for breakfast at 0930. Expensive water with dinner in restaurant, charged same as for a glass of beer.

Anonymous on, 28.10.2018

Very nice friendly staff & close to the tram stop

Location and size of the rooms

Adnan on, 20.10.2018


The service of the staff is good

Franky on, 19.10.2018

Very Good

Pancakes for breakfast!

Daniel on, 04.10.2018


Quiet room, very comfortable. Excellent receptionist Peter, I just recall his first name but he was indeed a perfect role model for his job. Bad: Very slow WLAN

Jan on, 03.10.2018


I love the fact that it was easy to get to. Not downtown or congested. I felt safe and comfortable. Parking was only 9€. Breakfast was great!!! Bad: There wasn’t a fitness room. No refrigerator.

Earl on, 24.09.2018


Over all experience was good. Staff was good. I have stayed on this hotel couple of times however this time I have small comments. The bathmats were not exchanged. The sugar was not refilled for the coffee making machine. It could be that the room service was too busy or did not notice it. Otherwise the hotel was good.

syedmorshedulkarim on TripAdvisor, 22.09.2018

booked for another stay and looking forward to it m

Excellent value and really comfortable. Bad: Was advised it was free parking but it.

Angela on, 05.09.2018

OK !!!

OK !!!

Anonymous on, 03.09.2018


Nice quiet hotel...staff is friendly and helpful!

Fredricka on, 20.08.2018

The price was not high, so nice hotel for such price. But better to renovate a little bit.

Hotel parking, staff Bad: 1. Hotel is clean in general, but better to change beds - mattress is not in good condition already, so not comfortable. 2. Maybe it was missed only in our room, but... there was no hand soap at all. To was hands with shampoo is quite strange :)

Roman on, 18.08.2018

Addressing some small issues would make a big difference to the impression the guest leaves with.

Staff respond quickly when things that should work don't. But frankly, I'd prefer things to work from the onset. Coffee-maker, Internet, etc Room and bath very clean, great view and quiet. Fridge in the room, albeit no mini-bar. Bad: Internet is not what you'd expect at this price point. The included ('free') version doesn't allow you to use any data other than for the NY Times (eg no Facebook, no Gmail...) But even the "paid" version I was given (for free) is rather cumbersome to use and comes with unnecessary limitations. It won't eg let you use your phone and laptop at the same time. Why not? The "thecloud" interface isn't up to current standards and won't maintain state. Can't be used without trickery on modern phones (Galaxy S8). Mercure would be well advised to facilitate their own web connectivity services in house like most other Hotel of this scope do. Hallways looked like they've been vacuumed last in 1965. Coffee-maker in my room didn't work; instructions provided were for a different model. But staff were friendly and brought one up. Still, I'd rather not trouble them and have it work instead.

Andreas on, 15.08.2018

The Mercure hotel kept me cool during some of the hottest days of the year.

The room was quiet. It was nice to have trees and a garden surrounding the hotel. It was close to public transport, which was useful. The airconditioning was so perfect during this hot summer. Bad: No kettle in the room! I don't drink coffee or Earl Grey tea made in the coffee machine. Please provide kettles.

Siobhan on, 14.08.2018


Great location. Tram stop close by for city as well as Heidelberg.

Jennifer on, 14.08.2018

Business Trip

Everything was fine, all employees/staff very helpful.

JWJ on, 14.08.2018


Bed was comfy, breakfast excellent Bad: Internet was sooo slow. Or you could spend 9.90 euro for decent Wi-Fi.. The a/c was dismally weak.

Gernick on, 12.08.2018

Business Trip

Very good hotel.

JWJ on, 11.08.2018


Very comfortable room and bed. Very clean and good quality bathroom products. Modern looking decor. Highly recommend. Bad: Breakfast could be improved.

Jacqs on, 09.08.2018

Am Friedensplatz 1

68165 Mannheim